Shipping & Returns
We offer a door-to-door courier service on a national basis (South Africa) or free collection from NutMeg Party Boxes Offices in Sharonlea, Johannesburg.
Please select your desired shipping at checkout.
Once your order has been shipped, we will email you a tracking number which you can use to track the progress of your order.
Please see our shipping prices below:
- Collection - Sharonlea, Randburg FREE
- Door to Door Courier - R125.00
Courier within Johannesburg and Major City Centres takes 1-2 working days from when the order has shipped and outlaying areas can be up to 3-5 working days.
Please note that there is extended lead times on the Custom Orders which can take up to 10 working days to be made and be ready to ship. Once shipped the courier lead times above will apply.
There are no deliveries on weekends.
NutMeg Party Boxes will ensure that all goods which leave our premises are in excellent order and condition.
We are happy to refund or exchange your purchase if your goods are found to be faulty, damaged or if there is an error from our side. Unfortunately we can't accept returns due to errors on approved proofs or if you decide to change your mind after printing has commenced.
Goods received damaged or faulty are eligible for return within 7 working days from receipt of delivery. Please notify us immediately at firstname.lastname@example.org within 72 hours of receipt of goods, together with a photo image.
You will be responsible for the shipping costs of returning the item to us, however this will be refunded to you should your product be deemed faulty.
Unfortunately sale items are not refundable.
Please note that because of the personalised nature of some of our products we're unable to offer cancellation / refund or return on custom designed items after they've been approved and sent to production. We encourage you to please take great care to ensure the accuracy of your order before signing off the design proof.